Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. You'll also need your order number or proof of purchase.

To start a return, contact us at support@pluvi.studio with your order number and the reason for your return. Once your return is approved, we'll provide instructions on next steps — including whether the item needs to be shipped back to us.

Damages and issues
Please inspect your order upon delivery and contact us immediately at support@pluvi.studio if the item arrives defective, damaged, or incorrect, so we can evaluate and make it right.

Exceptions
We do not accept returns on gift cards.

Refunds
Once your return is approved, we'll notify you and issue your refund to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved and you haven't received a refund, contact us at support@pluvi.studio.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel your order within 14 days for any reason, without justification. Your item must be unused and in its original packaging.